Tag Archives: Customer loyalty

Customer Oriented Selling Adds Value

Posted on November 22, 2011 by jeanyahres

For the sixth year in a row, the category of sales representative is one of the top two hardest jobs to fill globally, according to Manpower Group’s 2011 Talent Shortage Survey results. Another study shows that only 44 percent of … Continue reading →

Posted in Customer Service | Tagged CRM, Customer loyalty, customer relationship management, customer satisfaction, customer service, customer service training, leadership development, sales management, sales training | 1 Comment

Great Customer Service is Not Grumpy, Grouchy or Gross

Posted on November 11, 2011 by jeanyahres

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy. The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than … Continue reading →

Posted in Customer Service | Tagged applebees, Customer loyalty, customer satisfaction, customer service training, good customer service techniques | 1 Comment

Seven Steps To Increase Sales and Build Customer Loyalty

Posted on November 30, 2010 by ChartCourse

Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more … Continue reading →