The High Performance Organization

TELESEMINAR ~
DESIGNING AN EMPLOYEE RETENTION STRATEGY
Five Steps to Reduce Turnover

Thursday, Feb 21
3:00-4:30 p.m. EST (Atlanta time)
90 minutes/$145 per person
Register Online

Learn how to create a work environment that
attracts, keeps, and motivates your workforce.
Discover why some employees would rather work for
a good employer than leave for a pay raise. This
session will show managers, owners, supervisors,
and human resource professionals not only how to
retain their most talented performers, but also
how to transform your entire workforce into a
high-retention culture—saving organizations
countless thousands of dollars. This session is
jam packed with tips, ideas, and easy to implement
advice for creating a high-retention culture.

http://www.chartcourse.com/teleseminar_retention.html
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WHY EMPLOYEES JUMP SHIP

In this week's edition of Tampa Online, Bob
Weinstein interviews Greg on the top reasons
employees quit. To read the article go to this
link:

http://www2.tbo.com/content/2008/feb/03/why-employees-jump-ship/
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WHO NEEDS CUSTOMER SERVICE?

We can help you custom design a unique customer
service strategy or provide you with over 12 off-
the-shelf customer service training programs.
There are specific programs for retail, service,
professional, and healthcare organizations. You
can purchase the material to teach the class
yourself, take it online, or we can send someone
to teach it for you. For more information visit

http://www.chartcourse.com/captainscustomerservice.html

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Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Special reports from Accenture

Talent Management/Human Resource Management:
Skill or Be Skilled

Technology matters. But global battles for business primacy are always
fought, won and lost by people. Unfortunately, talent is harder to find
than ever. Should companies be concerned? Yes. Are most training and
education programs keeping up? No. Accenture CEO William D. Green and
Peter Cheese sound the alarm.
https://myoutlook.accenture.com/rd?1=AvcK~wrnGv8S9zb9GqUe~yL~Jv0q~_j~&2=1
1934

360 feedback assessments are powerful tools for helping individuals
improve, grow, and develop their interpersonal skills. Our assessment
gathers information from several people about an individual's performance
as seen by his/her boss, self, peers, direct reports, and customers.
Traditional performance evaluations are subjective and one-sided. Most
traditional evaluation systems are ineffective in providing honest and
objective feedback.

A better way is the 360-Degree feedback assessment process. No matter
what position you hold in a company, it is important to understand how
others (boss, team, peers and customers) perceive your effectiveness as a
leader–strengths and weaknesses. 360-Degree input from supervisors,
co-workers, clients and direct reports is valuable in improving
organizational and individual performance.

Personalized Approach and Assistance

Many organizations choose us to conduct 360 assessments on their senior
level managers and executives. As an option, we can personal coaching to
the rated individual. This is provided by Greg Smith, President, Chart
Your Course International. He will assist the rated individual in
developing an action plan in a confidential and professional manner.

Key Aspects of a 360 Degree Feedback Assessment Process

We conduct individual assessments, which includes input from 7-15
respondents directly on the Internet. We can provide either a
standardized or a customized assessment. The standardized assessment
consists of approximately 60 questions. The assessment is conducted via
the Internet and we provide you a final report with these key features:

Mean Average
Gap Size Analysis
Open Ended Questions
Development Plan
Customizable
Overall Results
Overall Importance Ratings
Strengths by Rater Group
Developmental Needs by Rater Group
Strengths by Frequency of Occurrence
Developmental Needs by Frequency
Online Delivery
Multiple Languages
Coaching (optional)
Why is 360 Degree Feedback Better Than Traditional Evaluations?

Studies show 360 degree feedback assessments can have a positive economic
impact when used for leader development. A study by J. Folkman showed the
relationship between turnover and leadership effectiveness. He showed
effective leaders have lower turnover of employees under them. Another
study showed performance-based assessments and development can result in
a 6 standard deviation improvement in employee performance, yielding a
return on investment as high as 700%

How does it work?

The process is simple. We provide you a secure webpage where the
questions are listed. The rated individual scores him/herself, along with
their boss, and peer group. After all scorings are received, we provide
you and the rated individual a printed report or access to a webpage
listing the ratings summary.

More information provided at:
http://www.chartcourse.com/360assessment.html

Note: If you got duplicate Email messages it means
you maybe subscribed to both of my lists. To avoid
duplicate messages, just unsubscribe from this one.

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HAPPY HOLIDAYS!

The staff of Chart Your Course International
wishes you the very best during this holiday
season. We thank you for making 2007 another
great year.

Sincerely,

Greg, Cathy, Jan, and Seth

As our gift to you, I have prepared a special E-
book called, Finders Keepers, Losers Weepers:
Proven Ways to Retain Your Best Employees you can
download it from my website. The book was
designed and sponsored by PrideStaff. Feel free
to send this book to any of your friends.

http://www.behaviorprofile.com/holidays2007.html
============================================
TIME IS RUNNING OUT — January 24, 2008

Several people have signed up or expressed
interest in attending the Employee Retention and
Job Satisfaction workshop here in Atlanta on
January 24.

I need to make an important decision this week; I
must determine whether I need a larger conference
room. So I encourage you to sign up soon, don't
wait until the last minute.

This is the ONE AND ONLY workshop we have
scheduled next year. I only do this workshop in
Atlanta. If your budget is exhausted until January
— NO problem. Just Email or call us and let us
know you plan on attending. That way we can
insure you have a seat. We are glad to accept
Purchase Orders and we will send invoices. Just
don't wait too long, or it might be too late.

This seminar will show you how to build a high
retention culture that attracts, retains, and
engages your workforce. The workshop is jam packed
with tips, ideas, and advice for creating an
employee retention strategy. I will provide
strategy-laden advice for corporate, government,
non-profit, and healthcare industries. You also
will get over $1,000 in bonuses.

We will cover the eight dimensions of retention:

>Deploy a Retention Strategy
>Provide Direction and Lead by Example
>Build Connections and Communication
>Rewards, Recognition, and Reinforcement
>Recruitment and Selection
>Orientation and Onboarding
>Charged Environment that Engages the Workforce
>Employee Learning and Development

Thursday – January 24, 2008
Atlanta, Georgia
8:30 a.m. – 4:30 p.m.
$699 per person
$599 each for two people
$449 each for three or more people

Become a Voyageur member and receive a 20%
discount
$559 per person

'Greg provides a comprehensive road map for not
only attracting and keeping talented employees,
but for motivating them to achieve a higher level
of performance. Chock full of practical ideas and
real-world examples for any leader who wants to
create a high-retention business that achieves
results.'

David Shadovitz, Editor-in-Chief
Human Resource Executive magazine

For more information call us at 770-860-9464 or
sign up online:
http://www.chartcourse.com/Employee-Retention-Workshop.html

+++++++++++++++++++++++++++++++++
Copyright 2007, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.chartcourse.com
http://www.highretention.com
http://www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm or. . .

Send a message to:
join-navigator@mh.databack.com

To unsubscribe, write to leave-navigator@mh.databack.com.
Nothing is required in the body or subject line in either case.

View online and in color:
http://www.chartcourse.com/navigator-129-Millennials.html

THE MILLENNIALS ARE COMING!

In a recent segment on CBS's 60 Minutes entitled
"The Millennials Are Coming!" Morley Safer
captured a true concern every company will face
and many are already struggling with: The arrival
of the next generation.

Who are these young workers and why are they so
different? They are the new generation of the
workforce, those in their late teens and twenties.
We have all heard the characteristics of the
Millennials, otherwise known as Generation Y, Echo
Boomers, and the Digital Generation to name a few.
Are they better or worse, or maybe just different?
Many people have their own opinion. Either way,
they are entering the workforce and are the future
of your company.

So how can you make them fit in your company? You
can't. The question is how can your company
invite them in and keep them there? In order to
survive, companies need specific recruiting,
development, and retention techniques that meet
the demands of the Millennials.

Are your talent management processes ready for
this generation? Do you have what it takes to
recruit, hire, and retain the superior performers?
Find out how you can utilize our time-tested,
research-based solutions to ensure your company
will embrace the arrival of the next generation.

View this video clip:
http://www.cbsnews.com/sections/i_video/main500251.shtml?id=3486473n

Order this video on Amazon.com
http://www.chartcourse.com/captainsvideos.htm
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THE LAST EMPLOYEE RETENTION
TELESEMINAR FOR THIS YEAR

DESIGNING AN EMPLOYEE RETENTION STRATEGY
Five Steps to Reduce Turnover

Thursday, December 6
3:00-4:30 p.m. EST (Atlanta time)
90 minutes/$145
Register Online

Discover the groundwork that builds employee
motivation, morale, and PRIDE. Learn how to create
a work environment that attracts, keeps, and
motivates your workforce. Discover why some
employees would rather work for a good employer
than leave for a pay raise.

http://www.chartcourse.com/teleseminar_retention.html
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THE INSTITUTE OF EMPLOYEE RETENTION & JOB
SATISFACTION

COMING TO ATLANTA ON JANUARY 24, 2008

This all day seminar will help you understand and
develop an in-depth strategy to attract, keep, and
motivate your workforce. This session will show
managers, owners, supervisors, and human resource
professionals not only how to retain their most
talented performers, but also how to transform
their entire workforce into an engaged, high-
retention culture. This session is jam packed with
tips, ideas, and advice for creating an employee
retention strategy.

You also will get over $1,000 in bonuses.

Thursday – January 24, 2008
World Trade Center Club
Atlanta, Georgia
8:30 a.m. – 4:30 p.m.

More information at:
http://www.chartcourse.com/Employee-Retention-Workshop.html
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HOLIDAY CAMPAIGN — SPECIAL SAVINGS
15 Days Only

My friends at L.L. Bean and Lands End offer free
shipping, so I am going to do it too. For the
next 15 days you can order anything and shipping
will be free. However, there is one catch. I can
only provide free shipping to U.S. customers. So I
want to make up the difference for my friends in
other locations by sending you an additional gift
such as an E-book, softcover book, CD, or tape at
no charge.

Here are some additional specials:

Employee Retention Resource Library
Regular price: $179
Sale price: $159
Free shipping

Greg's Complete Audio Library
Regular price: $399
Sale price: $349
Free shipping

401 Proven Ways to Retain Your Best Employees
Regular price: $19.95
Special price: Buy five for $15.00 each

Service First Video Program — $1,590

Self-Contained Customer Service Training Program
with 12 videos
Order by December 15 and get a free DVD player!

http://www.chartcourse.com/captainsspecialdeals.html

+++++++++++++++++++++++++++++++++
Copyright 2007, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.chartcourse.com
http://www.highretention.com
http://www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm or. . .

Send a message to:
join-navigator@mh.databack.com

To unsubscribe, write to leave-navigator@mh.databack.com.
Nothing is required in the body or subject line in either case.