Most airports are boring and impersonal. The Minneapolis/St. Paul airport is a pleasant exception. On a recent trip, I was impressed with the customer friendly surroundings, signage and welcoming storefronts. I noticed they even had an individual playing a grand piano and one woman playing a harp. Wow! According to their signs, the airport is a winner of the Best Airport in North America. I can see why. One additional element is they used their LCD screens to place photographs of the winners of their airport customer service awards and Employee of the Year Program. Employee recognition ideas such as this are important to recognize outstanding employees and to increase their job satisfaction.
