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Author Archives: ChartCourse
Good Customer Service: Beans, Bacon, Bologna, and Beauty Products
BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. … Continue reading
Posted in Customer Service
Tagged customer service, Great customer service
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Great Customer Service Techniques by Trader Joe’s
The Quality Digest completed a customer satisfaction survey in 2007 of the best and worst retailers as ranked by consumers. Trader Joe’s was ranking as one of top retailers as providing the best customer service. Here are a couple of … Continue reading
Healthcare Shortages Will Affect All
SURVEY DATA EXECUTIVE PERKS The Executive Compensation 2007/2008 Survey of 5,300 employers finds 63 percent of organizations offered cell phones to executives as a perk, and an additional 44 percent provided laptops or home PCs in 2007. Source: Compdata Surveys … Continue reading
Posted in Employee Retention, Employee Turnover, Good Places to Work, Surveys and Statistics
Tagged doctor shortages, healthcare shortages, nurse shortages
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Customer Service
Good Morning Greg, I thought I would share with you a revelation in how I perceive world classcustomer service. After years of sharing information with you, I have also read the customerservice training regimens of Disney, Windham Hotels and have … Continue reading
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Why Employees Jump Ship
TELESEMINAR ~DESIGNING AN EMPLOYEE RETENTION STRATEGYFive Steps to Reduce Turnover Thursday, Feb 213:00-4:30 p.m. EST (Atlanta time)90 minutes/$145 per personRegister Online Learn how to create a work environment thatattracts, keeps, and motivates your workforce.Discover why some employees would rather work … Continue reading
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Customer Service Techniques and Strategy that Drives Outstanding Customer Service
BUILD CUSTOMER LOYALTY AND MAKE MORE MONEY Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention is simple–It costs far less money to keep customers happy … Continue reading
Posted in Customer Service
Tagged customer service techniques, good customer service techniques
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Special reports on Talent Management from Accenture
Special reports from Accenture Talent Management/Human Resource Management:Skill or Be Skilled Technology matters. But global battles for business primacy are alwaysfought, won and lost by people. Unfortunately, talent is harder to findthan ever. Should companies be concerned? Yes. Are most … Continue reading
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